Terms & Conditions

You are provided with access to our website, including all information, tools and services available from our site in accordance with these Terms and Conditions. 

Changes to Website Content

We reserve the right to:

Update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes;

Modify or withdraw, temporarily or permanently, our website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of our website;

Amend the prices payable for goods or services; or

Refuse to continue to allow a person to use our website for any reason at any time.

​

Pricing and Payment
All goods or services offered for sale through our website are priced in pounds sterling. RM Classic Aviation Ltd will remain the owner of any goods or services sold until full payment for such goods or services is received from the customer. RM Classic Aviation Ltd provide goods and services in the form of ‘Vouchers’ and ‘Flights’, each governed by these Terms and Conditions. All Vouchers and Flights from RM Classic Aviation Ltd have strict validity periods following purchase. Once a Voucher or Flight has expired, it can no longer be used and/or rescheduled. Unless a written request to extend validity beyond defined expiry date due to unforeseen circumstances has been approved, the expiry date will be enforced.

Contract Terms
By purchasing a Voucher from us, you enter into a contract with us (“a Voucher Contract”) that is governed by these Terms and Conditions. The Voucher can be redeemed, by you or a person to whom you give the Voucher, by booking a Flight with us on the terms of a Flight Contract as set out below.

​

Restrictions on Passengers
There are restrictions (including age, medical and physical restrictions) on who we will accept as Passengers, which are set out in these Terms and Conditions. We will not be liable if you buy a Voucher as a gift but the recipient of the gift does not meet the Passenger restrictions, and no refund will be given for the cost of the Voucher in these circumstances. Please check that the intended recipient meets the Passenger restrictions.

​

Voucher Validity
The Voucher must be redeemed for an experience that takes place before the expiry date shown on the voucher.
Some flight experiences have very limited availability. Customers are encouraged to redeem their voucher and book a flight experience at the earliest opportunity in order to have a greater choice of flying dates. Bookings are made on a first-come-first-served basis. Once a Voucher has expired, it can no longer be used and cannot be redeemed or extended.

​

Receipt of Voucher
When you purchase a Voucher we will send you an E-Voucher by email. If you do not receive an E-Voucher email within 24 hours of purchase, please contact us.

​

​

Booking a Flight
Bookings can be made over the phone. All Flight Contracts are governed by these Terms and Conditions. When you make a booking for a Flight, you undertake and guarantee that:
you are, or will be on the day of the Flight, be able to meet the minimum age of the experience; and you accept the terms of the Flight Contract shall apply to your booking to the exclusion of all other terms and conditions.

​

Flight Validity
The Flight must be completed within 12 months of the first booked date. Flights are available on selected dates throughout the year. Bookings are made on a first-come-first-served basis. Once a Flight booking has expired, it can no longer be used and cannot be rebooked.

​

Payments
The full price for the Flight must be paid at the time of booking, either by credit/debit card or by Bank Transfer or redemption of a valid Voucher. No firm booking will be made until full payment is received by us, and until the booking is firm we may offer the Flight session to other parties. Once we have received payment, we will send you an email or letter, as appropriate, confirming your booking. 

​

Availability of Flights and Arrival
Flights are available on selected dates throughout the year. Flight availability can be obtained by contacting our office. Bookings are made on a first come-first-served basis. Participants of the flight experience should arrive 1-hour before their booked take-off time. If you fail to arrive by the given time on the day of your Flight, you may forfeit your Flight, and no refund will be given.

Age, Medical and Physical Restrictions
We have a height limit of 6ft 6in (1.98m) and a weight limit of 17 stone (108kg) and you must be a minimum of 18 years old to fly. We require all passengers to provide suitable proof of age upon check-in. Even if all these requirements are met, we still need to ensure that your physicality allows for full and free movement of the controls. You will need to be able to get in and out of the aircraft and you must be medically fit to fly. This will be checked on the day of your flight and if this cannot be achieved you will not be able to fly. 

​

All flight experience passengers will be required to sign a medical declaration regarding your fitness to fly. You must read this form carefully before arrival at our facilities. We are not qualified to express an opinion confirming that you are fit to fly, and you must ensure that you are fit to fly, by consulting your doctor if necessary. You are responsible for advising us of any disabilities or health problems that might affect your safety or the safety of the pilot. 

​

You must have the mental capacity to remember some straightforward emergency procedures, and a degree of physical strength to execute them. By signing the Medical Declaration, you will acknowledge that you meet these requirements, and you may also need to satisfy our staff that you are a reasonably minded individual when presented with the information to make your decision to give written consent to undertake the Flight. 

​

If you are not feeling completely well on the day of the Flight, you must not undertake the Flight. You must not undertake the Flight if:

• you are suffering from any serious medical condition (including epilepsy, fits, severe head injury, uncontrolled high blood pressure or heart condition);

• you have recently undergone surgery (unless you bring with you a written certificate of your fitness to fly from your doctor);

• you are on prescription medication which may affect your fitness to fly (please discuss with your doctor, as we are not qualified to advise on this);

• you are pregnant; or

• you are suffering from any condition affecting your breathing or consciousness.

​

If you suffer from any of the following conditions or any of the following applies to you, you must, at your own cost, discuss with your doctor the possibility of undertaking the Flight and obtain written confirmation of your fitness to fly: diabetes treated with potentially hypoglycaemic medication, angina/coronary disease, implanted cardiac devices, heart failure, cardiac valve replacement, chronic lung disease, pneumothorax, recurrent fainting, epilepsy, cerebral disorders, alcohol/substance misuse, use of antidepressant medication, psychotic disorders, personality disorders, physical disability (if relevant to your ability to undertake the Flight), any transplant, malignant disease, medication likely to cause drowsiness or incapacitation, sleep disorder, endocrine disorder or major surgery.

​

You must not drink alcohol or take any drugs prior to the Flight.

 

Risk

Before undertaking a Flight, you must understand the risks associated with flying in an open-cockpit biplane. A document entitled IMPORTANT INFORMATION will be sent via email as part of your Flight Experience Booking Confirmation. We do not accept any Passenger for a Flight unless we are certain that the Passenger has fully understood the levels of risk and safety involved with the Flight, and you must not undertake a Flight unless you are certain that you understood the levels of risk and safety involved.

 

By agreeing to be a Passenger on a Flight you accept the existence of an element of personal risk, as set out more fully in the IMPORTANT INFORMATION document; this will be explained to you more fully in the pre-Flight briefing and you must participate fully in the briefing session held prior to your Flight. You will be required to sign a Passenger Safety Brief Acknowledgment and Consent and Declaration Form ( which is available for you to read in the IMPORTANT INFORMATION document sent to you ) before you are permitted to undertake a Flight. We will not allow you to undertake a Flight if you have not participated in the pre-Flight briefing, or if you do not sign the Passenger Safety Brief Acknowledgment and Consent and Declaration Form.

 

You must comply with all instructions given to you by us and our staff, whether in the IMPORTANT INFORMATION document, and other briefings given to you before the Flight, or orally at any time during the day of the Flight. You will be given suitable personal protective equipment before the Flight, which you must wear as instructed. You will need to provide your own footwear, which should be sturdy and offer decent grip (sandals, heels or leather-soled shoes are not suitable). 

, or if you do​​​

Insurance
The aircraft in which the Flight takes place will be fully insured for third party and passenger. If you hold personal life insurance or similar policies, you should make your own enquiries before the Flight as to the extent of cover whilst participating in adventurous activities such as this. It is your responsibility to ensure that the insurance cover provided by us or otherwise available to you is suitable and adequate for all your needs. If you decide that you require additional insurance cover, it is your responsibility to obtain such insurance at your own cost.

​

Further Regulations Relating to Flights
If you have any requests for the Flight content, you should relay them to your pilot during the briefing before the Flight. The pilot will discuss your wishes and the viability of what is being requested, but retains full discretion over whether or not your request can be met.

​

Cameras are not permitted on-board the aircraft. However, video recordings of the Flight are taken (content of video recordings cannot be guaranteed). After the Flight, it may be possible to get some photographs with you and your guests in the vicinity of the aircraft.

​

At the end of the Flight, you should remain seated with all of your equipment and straps done up until one of our ground staff helps you to unstrap and get out of the aircraft.

​

All flights take place from an active airfield with strict airside policies. All guests must be escorted by a trained member of staff while airside.

Our policy is to operate our experiences with a complete commitment to customer satisfaction. When one is booked, we are committed to you our customer, and you in turn are committing to us to show up on the day you have booked, at the allotted check in time. Failure to do so, without prior written agreement will make the booking null and void, and no refund will be given.

​

Our flying events are unique in providing our customers with the thrilling experience of flying with vintage aircraft. The planning and management of each event is done to a very high degree and if someone drops out having booked a place, we have to go to a considerable amount of trouble and cost to fill that space. Consequently, we take the matter of cancellation or date changes very seriously, and we expect anyone booking to treat the matter accordingly. All circumstances leading to a cancellation will be taken into consideration and a decision made at our discretion. 

​

Voucher Refunds
Vouchers are not covered by the Financial Services Compensation Scheme, and no refunds will be offered except as expressly set out in these Terms and Conditions. If requested within 14 days of purchase, a full refund (minus card processing fees) will be given by us for the cost of a Voucher unless the Voucher has already been redeemed. Refunds will not be made to a Voucher holder who is not the purchaser, or to any third party. Any refund will be processed, and a credit will be applied to your credit card or original method of payment, within 14 days of the request for refund. The Voucher will then be null and void. Refund requests must be in writing and emailed to info@yorkshireyankee.co.uk. Once 14 days have passed from the date of purchase, a refund for a Voucher will only be given at our sole discretion. A Voucher can, however, be assigned to a new Passenger at no additional charge. Please advise us if you wish to change the name of the person flying.

​

Flight Cancellation By You
Once a Flight is booked and paid for  – if requested within 14 days of booking and payment – a full refund (minus any card processing fees ) will be given by us. After that time all paid Flights are non-refundable. There are exceptions, such as;

Illness or incapacitation. We are sympathetic to anyone suffering from illness and unable to attend and enjoy an event. All genuine requests will be treated on an individual basis, and they must be supported by your doctor or medical advisor as appropriate. We will normally re-schedule your experience to the next available date on a ‘once only’ basis.

 

Flight Cancellation By Us
The majority of our flights go ahead as planned, however, we are flying in the UK and like other outdoor experiences, and we are subject to the vagaries of the weather.

​

Our pilots are the final word on passenger safety and the suitability of flying conditions. Customers cannot cancel their flights based on their own opinion of the weather. If the pilots decide to postpone your flight due to poor weather, you will be emailed the news and asked to rebook your flight by calling the office xxxxx. Pilots endeavour to make weather-based decisions 24 hours prior to all booked appointments but in some circumstances, cancellations may take place with little notice.

Please also acknowledge that we are flying a vintage aircraft which are subject to thorough and extensive safety checks and maintenance programmes, which sometimes pick up faults necessitating unscheduled repairs, and therefore delays.

​

Despite the best preparation and planning we sometimes have to cancel flights at short notice, in some cases on the day itself. We always do our very best to work around these delays by extending the flying programme, adding more flights, or another day of flying. However, we can’t always come up with the magic solution and you may have to come back another day to have your experience.

​

RM Classic Aviation Ltd are not responsible for any personal costs or additional costs relating to a cancelled flight or event experience.

​

So please read the following terms!

​

Short Notice Flight Cancellation
We may at our discretion cancel your flight for any booked date or alter its’ time without notice because of matters beyond our or their reasonable control, for example adverse weather conditions, or for safety or legal reasons. However, you will be given as much notice of any cancellation or alteration as is possible.

​

Flying On An Alternative Date
Should we need to cancel, you will be offered the opportunity to book another date during the current flying season if possible. Should there be limited availability, or there isn’t a date that fits in with your plans, your ticket can be re-validated for the following season. 

​

Flight Refund Requests Due To Weather Or Aircraft Unserviceability

​

Full refund Request
Under normal circumstances all Flights are non-refundable, however you are entitled to a monetary refund if you do not fly after four booked dates– for example if flights are cancelled due to unsuitable weather conditions, mechanical unserviceability of the aircraft, illness.

 

The following conditions apply to this refund: You must notify us in writing that you want a refund instead of flying, within 14 days of the date booked for the last flight attempt. We will deduct a £25.00 handling fee per voucher.

​

You must return the vouchers at your cost and risk in the state and condition in which they were when delivered, to our address at RM Classic Aviation Ltd.’s Office at 8 Swift Way, Wakefield, WF2 6SQ, before a refund or exchange will be issued. (Please note we are only able to make a refund to the original ticket purchaser – not the recipient).

 

All Requests For Refunds
Must be made initially by phone or email and then followed up in writing, accompanied by the original Voucher or Flight Confirmation and copy of the invoice. This is to ensure that we have a documented request that both parties can refer to and avoid further claims and disputes. Once your request is received, please allow 30 working days for the refund to be processed and for payment to be received on the account of the original purchaser.

​

Force Majeure
Should other circumstances outside of our control, which could not have been prevented despite all efforts and precautions on our side – for example Acts of God, riots, civil unrest, put stop to an event, pandemics, refunds will not be given. All booked passengers will be re-scheduled to future dates when the event will be held as normal, after the disruption has passed.

 

Date Changes Terms – Re-booking
Because our flights are booked in advance, each one is planned taking into account each customer – especially their body weight. As you can imagine this is a logistical challenge! If one person drops out of a flight the knock-on effect can mean a whole day of flight planning has to be re-worked. Unfortunately, this creates costs that we have to cover.

​

Therefore, when requesting a change of date up to 30 days before the original date fixed, you will be charged an administration fee of £25.00  payable at the time of re-booking. This fee is applied to every date change request, up to 30 days before the flight date booked. Within 30 days before the booked flight, the decision to accommodate the date change request will be made at our discretion, and will depend on availability of another date at a future event. If we can make the change, we will do so, and an admin fee of £50.00 will be charged.

​

The maximum number of amendments for one booked and paid flight experience is 4. After that, you must either undertake the booking on the next flight experience offered or it will be forfeited

 

Would someone you know like to fly instead?
Rather than cancel or make a date change, and have to pay the administration fee, it may be worth considering finding a friend or relative to replace you on a flight. After all, this is the flying experience of a life time, and many would jump at the chance to fly instead of you!

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

The appropriate sections of these Terms and Conditions constitute the entire agreement and understanding between you and us and govern, as applicable, any Voucher Contract or Flight Contract between us, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms and Conditions).​

RM Classic Aviation Ltd maintains a strict privacy policy. Because we are committed to protecting customer privacy, we will only use the information we collect about customers lawfully in accordance with current Data Protection legislation and according to recommended codes of practice. E-mails we receive and send are kept on our computer systems to ensure that we have a record of all orders placed. However, because the storage of personal information is covered by legislation, we have adopted a simple policy of not disclosing personal information to third parties other than where necessary to fulfil orders. This policy offers total peace of mind and means customers shouldn’t be pestered by unsolicited telephone calls, e-mails or junk mail. We also use this information to update visitors who have registered their details with us, and requested to be kept updated of our latest products. We collect information about our customers to process orders, and to provide the best possible service and also where customers have requested us to keep details.

 

The information we collect about customers includes only their name, address, telephone number, e-mail address and, where it has been supplied, details of any particular areas of interest. This information will have been supplied by the customer either when ordering or when requesting further information or updates. We do not hold your credit/debit card details, and use them for the sole purpose of carrying out the transaction to purchase our experience. From time to time we will inform our customers of new experiences that we introduce, and solicit their comments for the purpose of improving our service. Customers who do not wish to receive mailings can unsubscribe by emailing us using our “Contact us” link in the website.